INSERT INTO `email_templates` ( `emid` , `name` , `subject` , `message` , `attr_avail` , `default_email` ) VALUES ('44', 'Support Ticket Opened by Client', '{{first_name}} {{last_name}} has opened a new support ticket [ Ticket # {{ticket_number}} ]', 'Hello, A new support request has been logged by a user. Here are the details: Ticket #{{ticket_number}} --------------------------- {{ticket_details}} --------------------------- Please login to your admin area to respond to this ticket. Thank you. Your AutoPilot Generated on {{generate_date}}', '{{first_name}}|{{last_name}}|{{ticket_number}}|{{ticket_details}}|{{generate_date}}|', '');
INSERT INTO `email_templates` ( `emid` , `name` , `subject` , `message` , `attr_avail` , `default_email` ) VALUES ('45', 'Client Reply to Support Ticket', '{{first_name}} {{last_name}} has replied to ticket [ Ticket # {{ticket_number}} ]', 'Hello, A response from the client has been made on the following ticket, details below: Here are the details: Ticket #{{ticket_number}} --------------------------- {{ticket_details}} --------------------------- Please login to your admin area to respond to this ticket. Thank you. Your AutoPilot Generated on {{generate_date}}', '{{first_name}}|{{last_name}}|{{ticket_number}}|{{ticket_details}}|{{generate_date}}|', '');
INSERT INTO `email_templates` ( `emid` , `name` , `subject` , `message` , `attr_avail` , `default_email` ) VALUES ('46', 'Admin Reply to Support Ticket', '[ Ticket # {{ticket_number}} ] Reply to support ticket', 'Hello, Below is the tech reply to your support request Ticket #{{ticket_number}} --------------- {{admin_reply_details}} --------------- Please do not reply directly to this email but login to your client area and update your request from your ticket management area in that location. If you feel this reply resolved your situation, please be sure to close your ticket from your client area. Thank You. Support Team Generated on {{generate_date}}', '{{last admin_reply_details}}|{{ticket_number}}|{{ticket_details}}|{{generate_date}}|', '');